Frequently Asked Questions
Everything you need to know about ordering, delivery, authenticity, and shopping with Aurabygivx.
FAQ Help: Browse for Answers to Common Questions
Yes. All fragrances sold at Aurabygivx are 100% authentic and sourced from trusted distributors and official channels.
The bottles come from tester stock or surplus inventory, damaged nozzle/cover/cartons which means they may not include retail packaging. The fragrance itself remains exactly the same as boxed versions, offering the same scent experience at a more affordable price.
Yes, Customers can visit our walk-in store at 2nd Floor, Leroy Mall, by vintage estate, Lekki-Epe Expressway, Sangotedo, Lagos state. Nigeria or place orders online. We also offer nationwide delivery across Nigeria.
Yes. We deliver to customers across Nigeria through trusted logistics partners.
Orders within Lagos are typically delivered within 1–2 business days. Nationwide delivery takes 2–5 business days depending on your location.
Same-day delivery is available for selected locations in Lagos. Please contact us to confirm availability.
Unfortunately, No. Fragrance preference is subjective, so we do not accept returns based on scent preference. returns are ONLY accepted for damaged or incorrect items within 24 hours of delivery.
You can contact us for personalized fragrance recommendations based on your scent preferences, occasion, weather, personality
Yes. Some fragrances may darken slightly as they age due to natural ingredients. This does not affect the fragrance quality.
