Terms & Conditions

1. Business Description

Aurabygivx is a fragrance retailer specializing in authentic unboxed designer and niche perfumes.

Products are sold:

• Without original packaging (unboxed), offer more affordable prices while maintaining product authenticity and quality.
• All products remain 100% authentic.

2. Product Authenticity

We guarantee that all perfumes sold by Aurabygivx are authentic and sourced from verified suppliers. Minor cosmetic imperfections on bottles or packaging do not affect fragrance quality

Customers should note:

• Unboxed products may not include original packaging, but are guaranteed authentic.
• Some products may have few scratches on them, missing covers, or dents on the cap.
• Packaging condition may vary.
• Minor cosmetic imperfections do not affect the fragrance quality or authenticity of the product.
• Purchasing from us means you understand and accept these conditions.

3. Product Information & Availability

We strive to ensure that all product descriptions, pricing, and availability information are accurate. Including:

• fragrance notes
• scent profile
• longevity and projection
• batch variations
• bottle condition (if applicable)

However, fragrance perception is subjective, and scent performance may vary depending on skin chemistry, weather, and environment.

4. Pricing

All prices are listed in Nigerian Naira (₦) unless stated otherwise and are subject to change without notice. Prices may vary due to:

• Exchange rate fluctuations
• Supplier pricing
• Scarcity/availability of stock
• Orders will be charged at the price displayed at the time of purchase

5. Orders & Payments

Orders can be placed through:

• our website
• social media platforms
• direct messaging
• in-store purchases
• Orders are confirmed and processed only after full payment has been received.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent transactions

6. Shipping & Delivery

We offer delivery for online purchases (website and social media platforms).

Important information:

• Delivery timelines may vary depending on location
• shipping fees calculated at checkout based on your location
• Once an order has been dispatched, delivery is handled by the logistics provider
• Aurabygivx is not responsible for courier delays beyond our control
• Customers must ensure that their delivery information is accurate
• Incorrect addresses may result in delivery delays or additional charges

7. In-Store Purchases

Products purchased in our physical store should be inspected before leaving the premises. We do not accept returns or exchanges for in-store purchases unless the product is defective. Customers are encouraged to thoroughly check the product for any issues before completing the purchase.

Once a customer leaves the store with the product, the sale is considered final unless there is a verified issue with the product.

8. Returns & Exchange

Due to the nature of fragrance products, returns or exchanges are generally not accepted. - the wrong product was delivered - the product was damaged before delivery - there is a verified authenticity concern All claims must be made within 24 hours of receiving the product. Returned items must be: - unused - in the same condition received

However, exceptions may be considered if:

• The wrong product was delivered
• The product was damaged before delivery
• There is a verified authenticity concern

All claims must be made within 24 hours of receiving the product.

Returned items must be:

• Unused
• In the same condition received

9. Refund Policy

Refunds may only be issued in the following cases:

• the wrong product was delivered
• confirmed order processing error
• product unavailable after payment
• there is a verified delivery mistake

Refund requests must be made within 24 hours of receiving the product. Refunds will be processed using the original payment method and may take up to 7-10 business days to reflect in your account. View Return Policy

10. Fragrance Performance Disclaimer

Fragrance longevity, projection, and sillage can vary due to:

• skin chemistry
• climate conditions
• storage conditions
• batch variations

Aurabygivx cannot guarantee that a fragrance will perform the same for every individual.

11. Intellectual Property

All trademarks, brand names, product names, logos, and bottle designs displayed on this website belong to their respective brand owners, including but not limited to fragrance houses such as Tom Ford, Dior, Chanel, and Maison Francis Kurkdjian. Etc.

Aurabygivx is an independent fragrance retailer and is not affiliated with, endorsed by, or officially connected to these brands.

However, the following content belongs to Aurabygivx and may not be copied or reproduced without permission:

• Website design
• Product descriptions written by us
• Educational fragrance content
• Brand name "Aurabygivx"
• Original images or videos created by Aurabygivx
• Marketing materials and written content

Unauthorized use, reproduction, or distribution of Aurabygivx content is prohibited.

12. Customer Conduct

We reserve the right to refuse service to customers who engage in:

• abusive or threatening behavior
• fraudulent activities
• misuse of our return policies

Aurabygivx shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

13. Privacy

Customer information collected during transactions will only be used for:

• order processing
• payment processing
• delivery coordination
• customer communication

Aurabygivx will not sell or share personal customer data with third parties except where required for order fulfillment.

14. Limitation of Liability

Aurabygivx shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.We will not be liable for damages such as:

• allergic reactions to fragrance
• misuse or improper storage of products.
• ingredients delays caused by third-party logistics providers

Customers are responsible for reviewing fragrance ingredients if they have known sensitivities.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please visit our Contact Page.